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NHL Support Girls
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While the NHL does not hold one of the largest fan bases in North America, it does hold one of the most affluent fan bases. Studies by the Sports Marketing Group conducted from 1998 to 2004 show that the NHL's fan base is much more affluent than that of the PGA Tour. A study done by the Stanford Graduate School of Business in 2004, found that NHL fans in America were the most educated and affluent of the four major leagues. They were also found to be substantially more computer literate than the other fans. Further it noted that season-ticket sales were more prominent in the NHL than the other three because of the ability of the NHL fan to purchase them, something more out of reach for fans of the other leagues. According to Reuters in 2010, the largest demographic of NHL fans was highly sought after group males aged 18–34, who were also shown to be more "tech savvy" than most fans.
The NHL estimates that fully half of its fan base roots for teams in outside markets. Beginning in 2008, under the direction of Chief Operating Officer John Collins, the NHL began a shift toward using digital technology to market to fans to capitalize on this.
This has boosted viewership metrics for the NHL. The 2010 Stanley Cup play-offs saw the largest audience in the history of the sport "after a regular season that saw record-breaking business success, propelled in large part by the NHL's strategy of engaging fans through big events and robust digital offerings." This success has resulted in a 66 percent rise in NHL advertising and sponsorship revenue. Collins said "It was a great Stanley Cup run, really across every possible metric .... Our fans are consuming more hockey." Merchandise sales were up 22 percent and the number of unique visitors on the NHL.com website were up 17 percent during the playoffs after rising 29 percent in the regular season.
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